Category: Student Accounts FAQs

If my parents call, can you tell them how much I owe?

The Student Account Office cannot release any information regarding your account, including the account balance to anyone other than you, unless you have authorized your parent or other individual access by establishing a Proxy user account.
To add a Parent Proxy:

Parent Proxy Access Information

Parent Proxy Instruction Pages

In order for Proxy(s) to have conversations with UP personnel concerning FERPA protected information, a passphrase must be established for each Proxy. The passphrase enables university personnel to confirm the identity of the Proxy for verbal conversations. A passphrase is needed even if a student has previously completed the PilotsUP Student Records Release form. The passphrase option can be found on the Self Serve account by selecting the Proxy Access tab and then the Profile tab. There is currently no set format for the passphrase, so students can use whatever will be easy for their Proxy to remember, but the Proxy must know the passphrase outright in order to discuss student information. The Proxy will not be prompted with a question as with the previous Student Records Release process.