Category: Student Accounts FAQs

I've had a credit on my account for over a week. Why haven't I received a refund?

Possible reasons you have not received your refund include:

• Refunds will not be processed until after the first day of the semester; no refunds will be issued prior to the start of the semester.
• A refund may not be processed until there is an ending credit balance on the student account.
• There is a two-week holding period for credits that result from an overpayment from a check or e-payment of any kind.
• Credit balances under $1.00 may not be refunded unless requested, and will be written off if they are over one year old.
• Refunds are not issued for students with monthly payment plans (Nelnet) until the plan is paid in full.
• Credits from Parent Plus loans are issued to the parent who took out the loan unless the parent has submitted written authorization to issue the check to the student.