Category: Physical Plant FAQs
When can I expect a response once a non-emergency maintenance request is submitted?
You can expect a Facilities Services technician to communicate with you within three workdays of us receiving the request.
Our process is as follows:
- Once the work or key request is received, it will be converted to a work order and a specific number will be assigned and a maintenance technician will be scheduled. This usually happens within an hour of us receiving the request.
- Once a work order has been assigned, the requester will receive an e-mail with its number and directions on how to check its status.
- The assigned maintenance technician will take your request and prioritize it with the other work orders he/she has been given. Any updates and changes will be emailed to the requester.
