For students living in residence halls, please submit your maintenance requests online through iServiceDesk. For student mailbox key requests, please speak to your assistant hall director as outlined by the Office of Residence Life.
For staff and faculty with a maintenance request on campus, please go to our online system iServiceDesk and submit the request.
For those living in University-owned rental units, please email your request to physicalplant@up.edu.
For emergency maintenance issues please call:
An emergency maintenance issue is a situation that cannot wait until business hours (8:00am - 4:30pm) because of potential harm to you, others, the area around you, or equipment.
Emergency maintenance issue include:
Facilities Services response time depends on our normal operating hours.
When Facilities Services is open, call us at 503.943.7306 and a technician will be dispatched.
When Facilities Services is closed, call Campus Safety at 503.943.7161 and an on-call Facilities Services technician will be there as soon as possible.
You can expect a Facilities Services technician to communicate with you within three workdays of us receiving the request.
Our process is as follows:
If you are on campus, please go to iServiceDesk and enter your work request or work order number.
If you are off-campus, give us a call at 503.943.7306 or e-mail us at physicalplant@up.edu.
You will receive an e-mail stating that the associated work order has been completed. The technician will also either notify you directly or leave a note that the job has been completed.
We will minimize the disturbance to any of your items in your room, unit, or office. We will only disturb items that are necessary for the job to be accomplished. If items were disturbed or we left a mess, please contact us at 503.943.7306 or physicalplant@up.edu.
In addition, it is our policy to always lock an unoccupied room, unit, or office after we leave, regardless of whether or not it was unlocked upon arrival.
Feedback is very important to us. Whether it is constructive or encouraging, we want to hear from you! Please e-mail your comments to physicalplant@up.edu. Each comment will be read by the Facilities Services Director and Assistant Director, and a response will be sent back to you.
If you have other questions, please don't hesitate to contact the Facilities Services office by phone at 503.943.7306.
University of Portland
5000 N. Willamette Blvd.,
Portland, Oregon 97203-5798
503.943.8000
