Student Mental Health Resources for Parents

Please visit our University Care Team's guide for getting the right help for your student.
You can also fill out a referral form and the Care Team will connect with your student.

Emergency Mental Health Resources

Call the Campus Safety emergency line at 503.943.4444 and 911
For more information, visit our Emergency Mental Health Resources page.

Pilot Helpline (On-Call Counselor)

The Pilot Helpline is available to all students 24/7. Students can access the Pilot Helpline by calling the Health Center at 503.943.7134 and choosing option 3 in the voicemail message.

Counseling General FAQs for Parents

For more information related to general counseling services, visit our FAQs page.
You can also visit UP's Parent Relations page for additional information about University policies and procedures.

UP On-Campus Counseling

The on-campus Counseling Center is open for student appointments Monday through Friday, 8:30am to 4:30pm, with a daily lunch break from 12:00pm-1:00pm. To schedule an appointment students may call 503.943.7134 or stop by the Health & Counseling Center in Orrico Hall, upper level. They can also use the online secure patient portal to make appointments. For more information, visit our Counseling Center home page.

Off-Campus Counseling/ Therapy

There are 3 common referral websites that are used to help students find off-campus counseling and therapy: Psychology Today, Open Path Collective, and Portland Therapy Center.
For more information, visit our Community Referrals & Off-Campus Counseling page.

How to help when your student is stressed

• How Parents Can Help College Students Manage Stress - An article by Angela Crepe with Grown and Flown
• Sending My Daughter to College, Mental Health Challenges and All - An article by Denise Mueller with the National Alliance on Mental Illness (NAMI)

Remind your student to use the resources available to them, including the Counseling Center:

• Care Team - Fill out a referral form and the Care Team will connect the student to the breadth of resources on campus
• Pilot Helpline (on-call counselor)
• Shepard Academic Resource Center - For academic stress
• Career Education Center - For stress related to choosing a major or career
• Residence Life - For stress related to roommate conflicts, social isolation, etc.

Adjusting to when your student returns home for break

• Your College Kid Isn't Trying to Ruin the Holidays - A blog post by Julie Lythcott-Haims with Julie's Pod