Special Precautions Around COVID-19 Modify Operations of UP Printing/Mailing Center

Pilots Prevent

February 9, 2021

Daily routines on the UP campus are markedly different in many ways now that the spring term has begun. Regular COVID-19 testing; precautions around life in the residence halls; and a hybrid menu of virtual and select in-person classes are just a few of the more obvious differences. But you can also add the daily operations of Printing and Mailing Services to that list.

"When your role is direct-service provision to students, faculty and staff, the amount of precautions we must take on a daily basis are magnified,” said Mary Scroggins, Director of Printing and Mailing Services, a department within the Division of Marketing & Communications.  “We’re all committed to maintaining the highest levels of safety that we can, whether processing incoming and outgoing mail and packages; or managing the vast amounts of printing projects that are important during the academic year.”

Just as changes were made to University operations to allow for a partial return to campus for more students, faculty and staff, Scroggins and her team also restructured how their facility located on Monteith Street works. Some of those changes include:

  • New daily business hours from 8 a.m. to Noon and 1 p.m. to 4:30 p.m. to improve the flow of package and mail deliveries by carriers, and allow more opportunities to clean and sanitize work areas;
  • Locking of front doors and side entrances to allow only one customer at a time to reach the service counters for outgoing postage, shipping and prearranged specialty package pick-ups of items such as flowers; and
  • Mandatory face masks for all staff and visitors to the facility, including vendors, carriers and delivery services—no exceptions.

Mailing Services staff and a group of student workers still deliver mail and packages to administrative offices and residence halls—a rarity for institutions with on-campus student, faculty and staff populations like UP. With the use of the Vuetura Package Tracking System, recipients of packages are notified via e-mail when items have been received, processed and scheduled for on-campus delivery beginning after 1:00 p.m. Vuetura notifications should be considered the priority alert of an incoming package delivery at UP, and not the messages which may surface from Amazon, UPS, FedEx or the United States Postal Service.

“By being patient and waiting to hear from us directly via the Vuetura e-mails, things run more smoothly and safely,” Scroggins said.